Refund policy

Every keepsake from The Spanish Oak Studio is thoughtfully created just for you. Because our products are custom and made to order, we do not accept returns or exchanges due to buyer's remorse, incorrect size or product selection, color preference, or ordering mistakes.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive an incorrect item, contact us within thirty (30) days of delivery at support@thespanishoakstudio.com. 

Please include your order number and clear photographs showing the problem. Do not return the item unless we specifically instruct you to do so.  If we ask you to return a damaged, defective, or incorrect item, we will provide return instructions and cover the return shipping cost.

We will review the issue and work with you to make it right. Depending on the circumstances, the appropriate resolution may include a replacement or refund.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not already begun.

Once production begins, personalized or made-to-order items cannot be canceled because each keepsake is created specifically for its owner.

Non-Returnable Items

All custom and made-to-order products offered by The Spanish Oak Studio are non-returnable and non-exchangeable for reasons including:

  • Change of mind or buyer's remorse

  • Incorrect size or product selection

  • Color preference

  • Customer ordering mistakes

Sale items and gift cards are also non-returnable.

This policy does not affect our commitment to resolving orders that arrive damaged, defective, or incorrect.

Exchanges

Because our products are custom and made to order, we do not offer exchanges. If your item arrives damaged, defective, or incorrect, please contact us within thirty (30) days of delivery so we can review the issue and provide an appropriate resolution.

Restocking Fees
We do not charge restocking fees for approved returns involving damaged, defective, or incorrect items.

Refunds

If a refund is approved for a damaged, defective, or incorrect item, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Questions About Your Order

If you have questions about your order or believe there is a problem with your keepsake, please contact us at support@thespanishoakstudio.com. We're here to help.